IT Service Desk Manager – STÄNGD (Stängd)

We want a new IT Service Desk Manager to check in with us in Stockholm. At the IT/Tech we are on an exciting but challenging journey. We’re on the way to transforming our IT department into something modern. With us, you will be part of a team that creates the next-generation digital customer journey.

We offer a role with a lot of autonomy in a fast-paced, collaborative and friendly environment. If you’re ready to join a company that values your contributions and offers opportunities for growth, apply today and start your new journey with us!

Main activities and responsibilities:

  • Managing and leading a team of IT support agents: Ensuring that they are properly trained and equipped.
  • Team building activities, foster a positive team culture, and encourage our team members to actively champion knowledge sharing.
  • Ensuring service level agreements (SLAs) are met: Response times, resolution times, and customer satisfaction targets.
  • Developing and implementing policies and procedures: Establish and enforce policies and procedures that govern how the IT service desk operates
  • Monitoring and reporting on service desk performance: Track key performance indicators (KPIs) and metrics and report on them to senior management.
  • Providing strategic direction: Work closely with senior management to develop and implement strategies that align with the organization’s business objectives and support the overall IT strategy.
  • Building and maintaining relationships with stakeholders: Build and maintain relationships with internal and external stakeholders, including hotels, vendors, and the IT department.
  • Budgeting and resource allocation: Manage the IT service desk budget and allocate resources to ensure the service desk is operating efficiently and effectively.
  • Keeping up with industry trends: Stay up-to-date with industry trends and best practices in IT service management and leverage this knowledge to continuously improve the IT service desk operations
  • Incident Management Skills & Background:
  • Experience from working in a technical Service Desk
  • Strong leadership skills and proven track record as a leader
  • Strong communication skills
  • Experienced with continuous delivery
  • Experience from modern ways of working/agile
  • Fluency in English is required, and fluency in a Scandinavian language would be an added advantage

Start: Omgående
Omfattning: 100%
Längd: 6 månader
Plats: Stockholm


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