Subject Matter Expert (SME) – STÄNGD (Stängd)

We, Commercial Digital / Learn and Shop / Acquire cluster, are seeking a Subject Matter Expert with a solid track record in building and scaling AI chatbots to ensure operational sustainability, stability, and compliance, while also enhancing user engagement to drive sales. This senior-level role requires both hands-on technical work and strategic oversight in the deployment of our emerging technology product using an agile, iterative approach.

Responsibilities:
• Enhance chatbot interactions with advanced NLP for consistent, compliant, and sentiment-aware communication.
• Integrate sales-driven features to augment the user experience with effective upselling functions.
• Architect and scale chatbot solutions for a growing user base utilizing cloud infrastructure and automation.
• Implement a real-time feedback loop with fact-checking to maintain AI accuracy and facilitate continuous improvement.
• Develop and manage a comprehensive business model, complete with financial analysis, for the chatbot’s operational and fiscal viability.

Qualifications:
• Extensive experience (10+ years) in AI research and engineering, with expertise in big data, deep learning, neural networks, knowledge graphs, cloud orchestration, and IoT.
• Demonstrated success in full-stack AI solution architecture, with a focus on machine learning and data strategies.
• Track record of productizing and launching scalable, sustainable AI chatbot technologies.
• Proficiency in Python, Java, and SQL.
• Exceptional analytical and problem-solving abilities, with a commitment to innovation that aligns with business goals.
• Strong communication and collaboration skills, able to work effectively in cross-functional teams.
• Self-motivated with the ability to operate as a high-level individual contributor within a dynamic team.

Start: 2023-11-13
Length: 2024-03-31
Location: Stockholm
Scope: 100%